COVID-19 is impacting the world over, and our slice of reality is no different. Delivery and Production Times are seeing a temporary delay and the answers below may not accurately reflect the current situation. For more information on the impact and latest news, visit our COVID-19 Impact Page.
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-8 business days International: 10-20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us through our “Contact Us” page on our website with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility
that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line through our Contact Us page.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please message us within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
For order assistance, please make sure to send us a message with your order number, issue, and any photos showing the product within two weeks of receiving your item.
If there’s something wrong with your order, please let us know by contacting us through our “Contact Us” page on our website! We’ll do everything we can to correct the issue.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us through our “Contact Us” page with photos of wrong/damaged
items and we’ll sort that out for you!
Refunds and Exchanges for products that were incorrectly ordered or no longer desired are only offered on a case by case basis. Return shipping in these cases is the responsibility of the customer.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges for replacements in size or color. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mis-labelled. If that’s the case, please let us know by filling out the message form on our “Contact Us” page within two weeks after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!